Refund and refill policy

Two different remedies cover two different problems. Refunds cover orders that did not deliver. Refills cover orders that delivered and then lost ground. Here is exactly where the line sits.

When you get a full refund

• The order did not start within 24 hours of payment clearing.
• Delivery stalled below 90% of the ordered quantity and we could not complete it.
• You were charged more than once for the same order.
• We cancelled your order for any reason on our side.

Email support@followersengine.com with your order ID. Approved refunds are issued to the original payment method within 5 to 10 business days, depending on your bank.

When you get a refill instead

Followers and likes are covered by a 60-day refill guarantee. If your count falls below the quantity you ordered at any point within 60 days of the order completing, send your order ID and we top it back up at no charge. There is no cap on the number of refill claims inside the window.

Views are not covered by the refill guarantee because views do not drop. They carry a completion guarantee instead: if an order does not reach the quantity purchased, we complete it or refund the shortfall.

What is not covered

• A completed order you changed your mind about. Delivered units cannot be returned.
• Followers lost because people chose to unfollow you. The refill covers platform attrition, not audience decisions.
• Orders where the account was set to private during delivery. Delivery cannot complete against a private profile.
• An incorrect username submitted at checkout. Delivery begins within minutes and cannot be recalled. Check it carefully.
• Platform action against your account arising from activity other than our delivery, including orders run concurrently with another provider.

Chargebacks

If something is wrong, email us first. We resolve nearly everything within a day, and a chargeback filed before contacting us is slower for you than a refund we issue directly. Accounts with a chargeback filed without prior contact may be declined for future orders.

Contact

All refund and refill claims: support@followersengine.com. Include your order ID and the username on the order.